Support and assistance

This service, which is conceived according to the needs of each client, ensures full coverage for all the needs of your logistic units, from the structural, operational, assistance and legislative point of view.

From a simple confirmation to the resolution of complex dynamics, a direct connection with our experts, this service allows our clients to act effectively in order to make their staff more aware, avoid plant blocks, organizing on-site assistance only in case of real need.

If necessary, our teams work 24 hours a day, guaranteeing constant assistance and operational service.

We have warehouses for our clients in which key spare parts that would take time to order are always available, so as to eliminate the risk of downtime.

Evaluating the efficiency of your warehouse, being sure to be in compliance with legislation and safety law, exploring further possibilities following new orders. This service is available to all our clients whenever necessary.

Making the staff of our clients able to act in conditions of first assistance, in order to ask for an intervention only in cases of real emergency. Reinforcing the dynamics of relation with our call center, significantly reducing the risk of downtime.

In order to ensure effective and direct communication, we have chosen the BPM (Business Process Management) methods with the latest technology, which allow us to track and manage requests in a quick and coordinated manner until they are completed.

Having a reserved area in which to keep track of ongoing activities and open requests. A communication and organization tool that streamlines the flow of activities in order to optimize time and resources.