Whether it is a simple request for information or the resolution of more complex dynamics that require verification in the warehouse, our experts are always available to intervene promptly and effectively through our technical assistance service.
Our service ensures both telephone support, which quickly provides all the information necessary to avoid production stoppages and slowdowns that can affect warehouse performance, and onsite assistance when it is necessary to intervene directly in the logistics area.
Our company offers:
- continuous annual or multi-year service contracts designed ad hoc according to the needs of each customer; this service guarantees complete coverage of all requirements concerning the logistics units in structural, operational, assistance and legislative terms.
- customized telephone assistance, a service that allows us to act effectively so as to make our customers’ staff more aware, avoid system blockages and organize onsiteassistance only in case of real need.
- immediate availability of strategic spare parts for the systems, directly in our warehouses, which would require time to be ordered, so as to eliminate the risk of warehouse downtime.
